Privacy Policy
Last Updated: 5/11/2024

Welcome to Westbourne Lane! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, westbournelane.com, and use our food product subscription service.

1. Information We Collect
To provide you with the best possible experience on Westbourne Lane, we may collect various types of information:
Personal Information: When you sign up for a customer account or make a purchase, we collect information like your name, email address, mailing address, and payment details. Payment details are processed through secure third-party payment providers and are not stored directly by us.

Account and Order Information: We store information about your orders, including subscription preferences and order history, to help manage your account and fulfill your orders.

Automatically Collected Information: We may collect certain data automatically, such as your IP address, browser type, device information, and browsing behavior on our site. This helps us improve our website and enhance your shopping experience.

2. How We Use Your Information
We use your information for the following purposes:
Order Processing and Fulfillment: To fulfill your orders, process transactions, and deliver our products to you.

Customer Support: To provide assistance with any questions or issues related to your account or orders.

Marketing and Communications: To send you relevant updates, promotions, and offers with your consent. You may opt out of marketing communications at any time.

Website Improvement: To analyze website usage and improve our services based on user feedback.

3. Sharing Your Information
Westbourne Lane only shares your personal information with trusted third parties in limited circumstances:
Service Providers: We work with third-party companies like Stripe for secure payment processing and other necessary services. These providers are required to handle your data securely and in accordance with applicable laws.

Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of Westbourne Lane, our users, or others.

4. Payment Security
We prioritize the security of your payment information and use the highest levels of encryption available through our payment processor, Stripe. Stripe employs advanced encryption and secure servers to protect your payment data. Westbourne Lane does not store or have access to your full payment details, as these are handled exclusively by Stripe’s secure systems.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Account information may be retained for as long as you maintain an active customer account.

6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, understand user behavior, and improve our services. You may adjust your browser settings to limit or disable cookies, though this may affect certain website features.

7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal information

Object to or restrict the processing of your data

Withdraw your consent to processing, where applicable

To exercise these rights, please contact us at [your contact email].

8. Children's Privacy
Westbourne Lane is not intended for use by children under the age of 16, and we do not knowingly collect information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it.

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed of any updates.

10. Contact Us
If you have questions or concerns about our Privacy Policy or your personal information, please contact us at:
Westbourne Lane
40 Bertram Street, Mortlake, NSW 2137
info@westbournelane.com.au
Thank you for choosing Westbourne Lane!