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Frequently Asked Questions

We offer gift cards that are perfect for all occasions, life events, celebrations and bereavements. See here for more details

We offer weekly Delivery Sydney wide and also have a free Pickup in the Laneway in Stanmore. To see your delivery day options, all address details must be filled out first. *please select your pickup or delivery option when checking out. Our minimum order for delivery is $120. Delivery Areas We deliver every weekday across Metro Sydney, the delivery fees will appear once you enter your address Metro delivery fees range from $16,50-$22 depending on your area Pickup- ***please note our pickup is on holidays until August 2024*** Stanmore, Saturday's 9:00-9:30am- from the Laneway Stanmore (41 Westbourne Lane, Stanmore, between Charles and Cannon Streets, near back of Church) To contact us click here. Delivery Day Notifications On the day of delivery you will receive an SMS message with an ETA and timeframe. We will deliver the package to you, knock on the door, or ring the buzzer, place it in a safe place for you, (out of sight and the sun) follow any delivery notes. We pack your order in a thermal insulated box with an ice block, and this can safely sit on your doorstep for quiet a few hours if you are not home. Please note any delivery instructions, or somewhere safe for us to leave the box. *Please note, if you are not home, our drivers have an authority to leave the delivery.

Firstly select your food items and go to the checkout in the top right hand corner of the page. Once all your details have been entered (name, address, email, phone), then the Delivery or Pickup options will appear. On a computer these will appear on the right hand side. On a mobile these options will appear under "Your Order".  *Please note, the order system always defaults to delivery, so please select pickup if that is what you would like.

Most items available on our menu are frozen, unless otherwise stated, and this is the same for delivery or pickup. (*please note, some items are advertised fresh for pickup only. These will usually then be delivered frozen.) All meals are made in small batches, cryovac or tray sealed and snap frozen for convenience, to preserve wastage, reduce any preservatives and to lock in flavour. 

All meals are made in small batches, cryovac or tray sealed and snap frozen for convenience, to preserve wastage, reduce any preservatives and to lock in flavour.  The meals can then be defrosted overnight in the fridge, or cooked for a little longer on the day you decide to eat them, and the heating instructions included, explain all of this.  Delivery orders are packaged in a thermal insulated box with an ice pack or frozen water bottle, and either woolpack or silver foil lining. All of these items are reusable, recyclable, and any clean packaging can be left out, and we will take these back where we can. The cardboard box is yellow bin recyclable, the insulation and gel packs are reusable. The food is packaged in high quality foil trays, which are reusable or yellow bin recyclable. Plastic containers used are recyclable. 

We deliver to all of Metropolitan Sydney, and you can double check your delivery area or postcode below. Please note, all deliveries made have an "Authority to leave" given to our courier company, as we may not always be able to deliver at certain times. All Sydney Metro/ Greater Sydney deliveries will receive a tracking link on the day with an ETA. We always will try to take all notes or delivery instructions into consideration. MT COLAH 2079 MOUNT KURING-GAI 2080 GLENMORE PARK 2745 MULGOA 2745 REGENTVILLE 2745 LUDDENHAM 2745 WALLACIA 2745 WARRAGAMBA 2752 SILVERDALE 2752 NORTH RICHMOND 2754 BLIGH PARK 2756 EBENEZER 2756 MCGRATHS HILL 2756 SOUTH WINDSOR 2756 PITT TOWN 2756 WINDSOR 2756 CLARENDON 2756 GLOSSODIA 2756 WILBERFORCE 2756 WINDSOR DOWNS 2756 FREEMANS REACH 2756 CATTAI 2756 KURRAJONG 2758 BARANGAROO 2000 HAYMARKET 2000 MILLERS POINT 2000 SYDNEY 2000 THE ROCKS 2000 DAWES POINT 2000 WYNYARD 2000 ULTIMO 2007 DARLINGTON 2008 CHIPPENDALE 2008 PYRMONT 2009 DARLINGHURST 2010 SURRY HILLS 2010 POTTS POINT 2011 ELIZABETH BAY 2011 ELIZABETHBAY 2011 RUSHCUTTERS BAY 2011 WOOLLOMOLLO 2011 WOOLLOOMOOLOO 2011 RUSHCUTTER'S BAY 2011 ALEXANDRIA 2015 BEACONSFIELD 2015 EVELEIGH 2015 REDFERN 2016 WATERLOO 2017 ZETLAND 2017 EASTLAKES 2018 ROSEBERY 2018 BOTANY 2019 BANKSMEADOW 2019 MASCOT 2020 CENTENNIAL PARK 2021 MOORE PARK 2021 BONDI JUNCTION 2022 QUEENS PARK 2022 BELLEVUE HILL 2023 BRONTE 2024 WAVERLEY 2024 WOOLLAHRA 2025 BONDI 2026 BONDI BEACH 2026 NORTH BONDI 2026 TAMARAMA 2026 DARLING POINT 2027 EDGECLIFF 2027 POINT PIPER 2027 DOUBLE BAY 2028 ROSE BAY 2029 DOVER HEIGHTS 2030 VAUCLUSE 2030 CLOVELLY 2031 RANDWICK 2031 COOGEE 2031 KINGSFORD 2032 DACEYVILLE 2032 KENSINGTON 2033 SOUTH COOGEE 2034 MAROUBRA 2035 PAGEWOOD 2035 CHIFLEY 2036 EASTGARDENS 2036 HILLSDALE 2036 LITTLE BAY 2036 MATRAVILLE 2036 PHILLIP BAY 2036 MALABAR 2036 FOREST LODGE 2037 GLEBE 2037 ANNANDALE 2038 ROZELLE 2039 LEICHARDT 2040 LILYFIELD 2040 BALMAIN 2041 BALMAIN EAST 2041 BIRCHGROVE 2041 ENMORE 2042 NEWTOWN 2042 ERSKINEVILLE 2043 ST PETERS 2044 TEMPE 2044 SAINT PETERS 2044 HABERFIELD 2045 ABBOTSFORD 2046 CANADA BAY 2046 CHISWICK 2046 FIVE DOCK 2046 RODD POINT 2046 RUSSELL LEA 2046 WAREEMBA 2046 DRUMMOYNE 2047 STANMORE 2048 LEWISHAM 2049 PETERSHAM 2049 CAMPERDOWN 2050 UNSW SYDNEY 2052 CHATSWOOD CHASE 2057 NORTH SYDNEY 2060 WAVERTON 2060 MCMAHONS POINT 2060 LAVENDER BAY 2060 KIRRIBILLI 2061 MILSONS POINT 2061 MILSON'S POINT 2061 CAMARAY 2062 CAMMERAY 2062 NORTBRIDGE 2063 NORTHBRIDGE 2063 ARTARMON 2064 CROWS NEST 2065 NAREMBURN 2065 ST LEONARDS 2065 WOLLSTONECRAFT 2065 GREENWICH 2065 LANE COVE 2066 LANE COVE NORTH 2066 LANE COVE WEST 2066 RIVERVIEW 2066 LONGUEVILLE 2066 LINLEY POINT 2066 NORTHWOOD 2066 CHATSWOOD 2067 CHATSWOOD WEST 2067 MIDDLE COVE 2068 WILLOUGHBY 2068 CASTLECRAG 2068 NORTH WILLOUGHBY 2068 WILLOUGHBY EAST 2068 ROSEVILLE 2069 ROSEVILLE CHASE 2069 CASTLE COVE 2069 LINDFIELD 2070 EAST LINDFIELD 2070 KILLARA 2071 EAST KILLARA 2071 GORDON 2072 PYMBLE 2073 WEST PYMBLE 2073 SOUTH TURRAMURRA 2074 TURRAMURRA 2074 WARRAWEE 2074 NORTH TURRAMURRA 2074 TURRUMURRA 2074 SAINT IVES 2075 SAINT IVES CHASE 2075 ST IVES 2075 ST IVES CHASE 2075 ST IVESS CHASE 2075 ST. IVES 2075 ST.IVES 2075 ST; IVES 2075 NORTH WAHROONGA 2076 WAHROONGA 2076 NORMANHURST 2076 ASQUITH 2077 HORNSBY 2077 WAITARA 2077 HORNSBY HEIGHTS 2077 TERREY HILLS 2084 BELROSE 2085 DAVIDSON 2085 FRENCHS FOREST 2085 FRENCHS FORREST 2086 FORESTVILLE 2087 KILLARNEY HEIGHTS 2087 MOSMAN 2088 SPIT JUNCTION 2088 NEUTRAL BAY 2089 KURRABA POINT 2089 CREMORNE 2090 CREMORNE POINT 2090 SEAFORTH 2092 BALGOWLAH 2093 BALGOWLAH HEIGHTS 2093 MANLY VALE 2093 NORTH BALGOWLAH 2093 FAIRLIGHT 2094 QUEENSCLIFF 2095 CROMER 2096 CURL CURL 2096 FRESHWATER 2096 FRESH WATER 2096 COLLAROY 2097 COLLAROY PLATEAU 2097 WHEELER HEIGHTS 2097 DEE WHY 2099 NARRAWEENA 2099 NORTH CURL CURL 2099 DEEWHY 2099 BEACON HILL 2100 ALLAMBIE HEIGHTS 2100 BROOKVALE 2100 NORTH MANLY 2100 OXFORD FALLS 2100 NARRABEEN 2101 NORTH NARRABEEN 2101 ELANORA HEIGHTS 2101 WARRIEWOOD 2102 MONA VALE 2103 BAYVIEW 2104 CHURCH POINT 2105 NEWPORT 2106 AVALON 2107 AVALON BEACH 2107 BILGOLA 2107 BILGOLA BEACH 2107 BILGOLA PLATEAU 2107 WHALE BEACH 2107 CLAREVILLE 2107 PALM BEACH 2108 HUNTERS HILL 2110 WOOLWICH 2110 GLADESVILLE 2111 HENLEY 2111 TENNYSON POINT 2111 HUNTLEYS COVE 2111 HUNTLEYS POINT 2111 DENISTONE EAST 2112 PUTNEY 2112 RYDE 2112 EAST RYDE 2113 MACQUARIE PARK 2113 NORTH RYDE 2113 DENISTONE 2114 MEADOWBANK 2114 WEST RYDE 2114 MELROSE PARK 2114 DENISTONE WEST 2114 ERMINGTON 2115 RYDALMERE 2116 DUNDAS 2117 DUNDAS VALLEY 2117 OATLANDS 2117 TELOPEA 2117 CARLINGFORD 2118 BEECROFT 2119 CHELTENHAM 2119 PENNANT HILLS 2120 THORNLEIGH 2120 WESTLEIGH 2120 EPPING 2121 NORTH EPPING 2121 EASTWOOD 2122 MARSFIELD 2122 WEST PENNANT HILLS 2125 CHERRYBROOK 2126 NEWINGTON 2127 SYDNEY OLYMPIC PARK 2127 WENTWORTH POINT 2127 SILVERWATER 2128 SYDNEY Markets 2129 SUMMER HILL 2130 ASHFIELD 2131 Croydon 2132 CROYDON PARK 2133 Burwood 2134 STRATHFIELD 2135 ENFIELD 2136 STRATHFIELD SOUTH 2136 BREAKFAST POINT 2137 CABARITA 2137 CONCORD 2137 MORTLAKE 2137 NORTH STRATHFIELD 2137 CONCORD WEST 2138 LIBERTY GROVE 2138 RHODES 2138 HOMEBUSH 2140 HOMEBUSH WEST 2140 LIDCOMBE 2141 BERALA 2141 CAMELLIA 2142 GRANVILLE 2142 ROSEHILL 2142 SOUTH GRANVILLE 2142 HOLROYD 2142 BIRRONG 2143 REGENTS PARK 2143 POTTS HILL 2143 AUBURN 2144 CONSTITUTION HILL 2145 GREYSTANES 2145 MAYS HILL 2145 PEMULWUY 2145 PENDLE HILL 2145 SOUTH WENTWORTHVILLE 2145 WESTMEAD 2145 WENTWORTHVILLE 2145 GIRRAWEEN 2145 OLD TOONGABBIE 2146 TOONGABBIE 2146 KINGS LANGLEY 2147 LALOR PARK 2147 SEVEN HILLS 2147 BLACKTOWN 2148 MARAYONG 2148 PROSPECT 2148 HUNTINGWOOD 2148 NORTH PARAMATTA 2150 PARRAMATTA 2150 HARRIS PARK 2150 NORTH PARRAMATTA 2151 NORTH ROCKS 2151 NORTH MEAD 2152 NORTHMEAD 2152 BAULKHAM HILLS 2153 BELLA VISTA 2153 WINSTON HILLS 2153 CASTLE HILL 2154 BEAUMONT HILLS 2155 KELLYVILLE 2155 KELLYVILLE RIDGE 2155 ROUSE HILL 2155 GLENHAVEN 2156 KENTHURST 2156 GLENORIE 2157 DURAL 2158 MERRYLANDS 2160 MERRYLANDS WEST 2160 GUILDFORD 2161 YENNORA 2161 OLD GUILDFORD 2161 GUILDFORD WEST 2161 CHESTER HILL 2162 SEFTON 2162 VILLAWOOD 2163 SMITHFIELD 2164 WETHERILL PARK 2164 WOODPARK 2164 FAIRFIELD WEST 2165 FAIRFIELD 2165 FAIRFIELD EAST 2165 FAIRFIELD HEIGHTS 2165 CABRAMATTA 2166 CABRAMATTA WEST 2166 CABRAMMATTA WEST 2166 CANLEY HEIGHTS 2166 CANLEY VALE 2166 LANSVALE 2166 GLENFIELD 2167 ASHCROFT 2168 BUSBY 2168 CARTWRIGHT 2168 GREEN VALLEY 2168 HINCHINBROOK 2168 HECKENBERG 2168 SADLEIR 2168 CASULA 2170 CHIPPING NORTON 2170 HAMMONDVILLE 2170 LIVERPOOL 2170 LURNEA 2170 MOOREBANK 2170 PRESTONS 2170 WARWICK FARM 2170 MOUNT PRITCHARD 2170 CARNES HILL 2171 CECIL HILLS 2171 ELIZABETH HILLS 2171 HORNINGSEA PARK 2171 HOXTON PARK 2171 LEN WATERS ESTATE 2171 MIDDLETON GRANGE 2171 WEST HOXTON 2171 PLEASURE POINT 2172 VOYAGER POINT 2172 SANDY POINT 2172 HOLSWORTHY 2173 WATTLE GROVE 2173 EDMONDSON PARK 2174 HORSLEY PARK 2175 BOSSLEY PARK 2176 EDENSOR PARK 2176 GREENFIELD PARK 2176 PRAIRIEWOOD 2176 ST JOHNS PARK 2176 WAKELEY 2176 ABBOTSBURY 2176 EDSON PARK 2176 BONNYRIGG 2177 BONNYRIGG HEIGHTS 2177 CECIL PARK 2178 MOUNT VERNON 2178 KEMPS CREEK 2178 LEPPINGTON 2179 AUSTRAL 2179 GREENACRE 2190 CHULLORA 2190 MOUNT LEWIS 2190 BELFIELD 2191 BELMORE 2192 ASHBURY 2193 HURLSTONE PARK 2193 CAMPSIE 2194 LAKEMBA 2195 WILEY PARK 2195 PUNCHBOWL 2196 ROSELANDS 2196 BASS HILL 2197 GEORGES HALL 2198 YAGOONA 2199 CONDELL PARK 2200 BANKSTOWN 2200 DULWHICH HILL 2203 DULWICH HILL 2203 MARRICKVILLE 2204 MARRICKVILLE SOUTH 2204 ARNCLIFFE 2205 WOLLI CREEK 2205 TURRELLA 2205 EARLWOOD 2206 CLEMTON PARK 2206 BARDWELL PARK 2207 BARDWELL VALLEY 2207 BEXLEY NORTH 2207 BEXLEY 2207 KINGSGROVE 2208 BEVERLY HILLS 2209 NARWEE 2209 LUGARNO 2210 PEAKHURST 2210 PEAKHURST HEIGHTS 2210 RIVERWOOD 2210 PADSTOW 2211 PADSTOW HEIGHTS 2211 REVESBY 2212 REVESBY HEIGHTS 2212 EAST HILLS 2213 PANANIA 2213 PICNIC POINT 2213 MILPERRA 2214 BANKSIA 2216 BRIGHTON-LE-SANDS 2216 ROCKDALE 2216 KYEEMAGH 2216 BEVERLEY PARK 2217 KOGARAH 2217 MONTEREY 2217 RAMSGATE 2217 RAMSGATE BEACH 2217 KOGARAH BAY 2217 CARLTON 2218 SANDRINGHAM 2219 SANS SOUCI 2219 DOLLS POINT 2219 HURSTVILLE 2220 HURSTVILLE GROVE 2220 CARSS PARK 2221 CONNELLS POINT 2221 BLAKEHURST 2221 SOUTH HURSTVILLE 2221 PENSHURST 2222 MORTDALE 2223 OATLEY 2223 SYLVANIA 2224 SYLVANIA WATERS 2224 OYSTER BAY 2225 BONNET BAY 2226 COMO 2226 JANNALI 2226 COMI 2226 GYMEA 2227 GYMEA BAY 2227 MIRANDA 2228 YOWIE BAY 2228 CARINGBAH 2229 CARINGBAH SOUTH 2229 DOLANS BAY 2229 TAREN POINT 2229 LILLI PILLI 2229 PORT HACKING 2229 BUNDEENA 2230 BURRANEER 2230 CRONULLA 2230 GREENHILLS BEACH 2230 MAIANBAR 2230 WOOLOOWARE 2230 KURNELL 2231 GRAYS POINT 2232 KAREELA 2232 LOFTUS 2232 SUTHERLAND 2232 WORONORA 2232 KIRRAWEE 2232 KIRALEA 2232 ENGADINE 2233 HEATHCOTE 2233 WORONORA HEIGHTS 2233 YARRAWARRAH 2233 BANGOR 2234 BARDEN RIDGE 2234 ILLAWONG 2234 MENAI 2234 ALFORDS POINT 2234 BRINGELLY 2556 GLEDSWOOD HILLS 2557 GREGORY HILLS 2557 ROSSMORE 2557 CATHERINE FIELD 2557 KEARNS 2558 EAGLE VALE 2558 ESCHOL PARK 2558 BLAIRMOUNT 2559 CLAYMORE 2559 AMBARVALE 2560 APPIN 2560 BRADBURY 2560 CAMPBELLTOWN 2560 GLEN ALPINE 2560 LEUMEAH 2560 ROSEMEADOW 2560 RUSE 2560 ST HELENS PARK 2560 WOODBINE 2560 BLAIR ATHOL 2560 KENTLYN 2560 CAMPBELLTOWN NORTH 2560 AIRDS 2560 ENGLORIE PARK 2560 MACQUARIE FIELDS 2564 DENHAM COURT 2565 INGLEBURN 2565 MACQUARIE LINKS 2565 BARDIA 2565 BOW BOWING 2566 MINTO 2566 RABY 2566 ST ANDREWS 2566 SAINT ANDREWS 2566 MINTO HEIGHTS 2566 CURRANS HILL 2567 HARRINGTON PARK 2567 MOUNT ANNAN 2567 COBBITY 2570 CADDENS 2747 CAMBRIDGE PARK 2747 CLAREMONT MEADOWS 2747 JORDAN SPRINGS 2747 KINGSWOOD 2747 LLANDILO 2747 WERRINGTON COUNTY 2747 WERRINGTON DOWNS 2747 WERRINGTON 2747 CAMBRIDGE GARDENS 2747 SHANES PARK 2747 ORCHARD HILLS 2748 CRANEBROOK 2749 CASTLEREAGH 2749 EMU PLAINS 2750 JAMISONTOWN 2750 LEONAY 2750 PENRITH 2750 SOUTH PENRITH 2750 EMU HEIGHTS 2750 LONDONDERRY 2753 AGNES BANKS 2753 HOBARTVILLE 2753 GROSE VALE 2753 GROSE WOLD 2753 ERSKINE PARK 2759 SAINT CLAIR 2759 ST CLAIR 2759 COLYTON 2760 NORTH ST MARYS 2760 OXLEY PARK 2760 ROPES CROSSING 2760 ST MARYS 2760 ST MARY'S 2760 SAINT MARYS 2760 GLENDENNING 2761 OAKHURST 2761 PLUMPTON 2761 COLEBEE 2761 HASSALL GROVE 2761 DEAN PARK 2761 SCHOFIELDS 2762 QUAKERS HILL 2763 ACACIA GARDENS 2763 BOX HILL 2765 MARSDEN PARK 2765 NELSON 2765 RIVERSTONE 2765 VINEYARD 2765 BERKSHIRE PARK 2765 EASTERN CREEK 2766 ROOTY HILL 2766 DOONSIDE 2767 BUNGARRIBEE 2767 WOODCROFT 2767 GLENWOOD 2768 PARKLEA 2768 STANHOPE GARDENS 2768 THE PONDS 2769 BIDWILL 2770 BLACKETT 2770 DHARRUK 2770 HEBERSHAM 2770 LETHBRIDGE PARK 2770 MINCHINBURY 2770 MOUNT DRUITT 2770 TREGEAR 2770 WHALAN 2770 SHALVEY 2770 EMERTON 2770 WILLMOT 2770 WEST PENNANT HILLS 2125 NARELLAN VALE 2567 SMEATON GRANGE 2567 NARELLAN 2567 MENANGLE 2568 DOUGLAS PARK 2569 CAMDEN 2570 CAMDEN PARK 2570 CAMDEN SOUTH 2570 ELDERSLIE 2570 KIRKHAM 2570 ORAN PARK 2570 ORANGEVILLE 2570 SPRING FARM 2570 BROWNLOW HILL 2570 CAWDOR 2570 ELLIS LANE 2570 OAKDALE 2570 BELIMBLA PARK 2570 GRASMERE 2570 COBBITTY 2570 GLENMORE 2570  

Metro Sydney deliveries- will receive an SMS or email on the day with a 2 hour time frame. You don't need to be home at the time for delivery, and your delivery will be safe to sit out for several hours. Our delivery time is 8am-6pm, but in peak times, can be as late as 8pm. If there is any changes to your delivery time, you will be updated.   Your delivery- is delivered in an insulated thermal box with an ice pack or frozen water bottle, with an "authority to leave" given to them, and can safely sit on your doorstep for quiet a few hours (even on a hot day)  if you are not home. Please note- we will always do our best to knock on the door, ring the doorbell or leave your package in a safe place for you, but we may be unable to call on arrival, follow complex delivery instructions, or preference delivery time frames as we sometimes use third party logistics companies, but we will do our best!

When adding a coupon, add the code to the top of the page on desktop and mobile device where it says "Have a coupon code? Click here to enter your code"  and press apply (Do not enter the coupon code in the gift card area!)  

While we use best practise measures to ensure our food is allergen free, and to correctly label all items, we are not an allergen free kitchen. All ingredients and known allergens are displayed on the food items.

We value your feedback, so please email us at info@westbournelane.com.au with any feedback, issues or compliments, and we will do our best to resolve these for you ASAP. If there is a faulty item or food issue, please contact us within 7 days of purchase so we can resolve this for you. Please note, we do not offer returns or refunds for change of mind purchases, or for any wrong information given on delivery details.